• Where can I send feedback?

    • You can email the founder directly at jacob@tryellie.com :) 
       

  • Why do I not have any of my Stories on Ellie?

    • We are using an imperfect system to save Snapchat Stories and occasional our systems fails. Please make sure you have added the Snapchat account in your settings page. 
       
    • If you have experienced this problem please re-enter your Snapchat Username here and we will prioritize adding you to our database
       
  • Why did you add me on Snapchat

    • We will have one of our accounts add you on Snapchat so that we download your stories for you. If we do not add you on Snapchat we will not be able to download your stories for you
       
  • Could some add my Snapchat account and have all my stories appear on their Ellie account?

    • Yes. This is not ideal and we are working to create a solution for this. That being said, if your Snapchat account is on private or custom and you do not add our account back on Snapchat we will not be able to save your stories.
    • If you encounter any issues with someone saving your Snapchat stories to their Ellie account please email Jacob@tryellie.com and we will resolve the issue immediately.
       
  • How does it work?
    • You have to do two things: 
      • 1. Sign up  
      • 2. Make sure your Snapchat settings are set so that everyone can view your Snapchat Story
         
  • Why don't I just save my stories myself
    • It's more fun this way
    • Limited memory, bruh
       
  • Is this like the thing Facebook does?
    • Yeah, but for snap stories
       
  • Why don't I just create a Snapchat account and send myself snaps and then look at it at the end of the year/whenever I feel like it?
    • You should do that, it's a really good idea
       
  • I can't tell if I'm intrigued or terrified by this idea. Which should I be?
    • You should be intrigued because your snap stories are fire, PARTICULARLY your drunk snap stories and anyone that tells you otherwise is completely totally wrong and has no concept of what makes a good snap story. 
       
  • This is creepy
    • Relax, we are not looking at your stories. You are the only person that will see them. 
  • Are you associated with Snapchat in any way? 
    • NO! We are an independent company completely separate from Snapchat
       
  • You didn't answer my question, how can I contact you?